Replacement for Ball Stud of the Tailgate Hinge
The manufacturer has advised us that some of the 2010-2018 Stepwgn model need to replace the Ball Stud of the Tailgate Hinge with modified parts. This is because the ball stud of the tailgate hinge may loose after repeatedly opening and closing the tailgate. It may cause the tailgate to fall off. As a precautionary measure, the manufacturer has advised us to replace the modified parts for your car.
We will contact the affected vehicle owners regarding the appointment of the service campaign once the modified parts arrived. The chassis numbers of the affected vehicles are listed as below: (Chassis number is shown on the Vehicle Registration Document)
If you are the affected vehicle owner, however, your correspondence address has been changed or you are the current vehicle owner, the following documents are required to submit to our Customer Service Department – After-sales Service for further update:
1. Copy of Vehicle Registration Document
2. Completed “Advice of Alteration of Particular(s)” (Please write in English block letters)
3. Please return the above documents by email to firstname.lastname@example.org fax at 2750-0953 or by mail to Honda Customer Service Department, 2/F, DCH Building, 20 Kai Cheung Road, Kowloon Bay
Please feel free to contact our Customer Service Officer at our Honda Hotline 2216-8183 if you have any inquiries.
The affected vehicle chassis numbers* are listed as below:
*The listed vehicle chassis numbers are for reference only, which indicates only some of the above vehicles in these ranges are affected. The actual affected vehicle chassis numbers will be confirmed based on the information provided by the manufacturer. We will inform the affected vehicle owner regarding the details of the service campaign.
***For Macau Affected Vehicles details, please contact Macau Xin Kang Hua Auto Parts & Motor Services Limited at (853) 2872 1771 for further enquiries.