HONDA (HONGKONG) - Stepwgn Ball Stud Breakage
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2018.11.29 3454

2010-2018 Stepwgn 
Replacement for Ball Stud of the Tailgate Hinge


The manufacturer has advised us that some of the 2010-2018 Stepwgn model need to replace the Ball Stud of the Tailgate Hinge with modified parts. This is because the ball stud of the tailgate hinge may loose after repeatedly opening and closing the tailgate. It may cause the tailgate to fall off.  As a precautionary measure, the manufacturer has advised us to replace the modified parts for your car.

We will contact the affected vehicle owners regarding the appointment of the service campaign once the modified parts arrived. The chassis numbers of the affected vehicles are listed as below: (Chassis number is shown on the Vehicle Registration Document)

If you are the affected vehicle owner, however, your correspondence address has been changed or you are the current vehicle owner, the following documents are required to submit to our Customer Service Department – After-sales Service for further update:

1.      Copy of Vehicle Registration Document

2.      Completed “Advice of Alteration of Particular(s)” (Please write in English block letters)

3.      Please return the above documents by email to contact@dchmsc.com.hk fax at 2750-0953 or by mail to Honda Customer Service Department, 2/F, DCH Building, 20 Kai Cheung Road, Kowloon Bay

Please feel free to contact our Customer Service Officer at our Honda Hotline 2216-8183 if you have any inquiries.

The affected vehicle chassis numbers* are listed as below:

Model Year From To
Stepwgn 2010 JHMRK1830AC200077 JHMRK1830AC200827
JHMRK1850AC200001 JHMRK1850AC200825
JHMRK5870AC200001 JHMRK5870AC200188
2011 JHMRK1830BC200001 JHMRK1830BC200244
JHMRK1850BC200005 JHMRK1850BC200364
JHMRK5870BC200001 JHMRK5870BC200283
2012 JHMRK1830CC200019 JHMRK1830CC200352
JHMRK1850CC200001 JHMRK1850CC200327
JHMRK5870CC200001 JHMRK5870CC200302
2013 JHMRK1830DC200001 JHMRK1830DC200712
JHMRK1850DC200002 JHMRK1850DC200880
JHMRK5870DC200001 JHMRK5870DC201827
2014 JHMRK1850EC200001 JHMRK1850EC200491
JHMRK5870EC200002 JHMRK5870EC200595
2015 JHMRP1830FC200003 JHMRP1830FC200620
JHMRP1850FC200002 JHMRP1850FC200619
JHMRP3870FC200002 JHMRP3870FC201093
2017 JHMRP1830HC200046 JHMRP1830HC200368
JHMRP1850HC200001 JHMRP1850HC200451
JHMRP3870HC200002 JHMRP3870HC200722
2018 JHMRP1830JC200429 JHMRP1830JC200432
JHMRP1850JC200001 JHMRP1850JC200428
JHMRP3870JC200002 JHMRP3870JC200876




*The listed vehicle chassis numbers are for reference only, which indicates only some of the above vehicles in these ranges are affected. The actual affected vehicle chassis numbers will be confirmed based on the information provided by the manufacturer. We will inform the affected vehicle owner regarding the details of the service campaign.

***For Macau Affected Vehicles details, please contact Macau Xin Kang Hua Auto Parts & Motor Services Limited at (853) 2872 1771 for further enquiries.

 
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2768 2222
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